Refund policy

All retail sales are final once an order has been fulfilled and shipped. We do not offer refunds or exchanges for change of mind, wrong shade preference, or unused items you simply no longer want. Please review your cart carefully before checkout.

Damaged or incorrect items

If an item arrives damaged in shipping, or we sent the wrong product, contact us within 7 days of delivery at hello@waxandcompany.co or (720) 428-0856. Include your order number and clear photos of the packaging and the product. When we can verify the issue, we will do our best to send a replacement.

Opened beauty and aftercare products

For hygiene and sanitation, opened or used cosmetics, skincare, and aftercare products cannot be returned or refunded.

Before an order ships

If you need to correct an address or cancel an order that has not yet been fulfilled, message us as soon as possible. We will help when we can still stop the order; once it is fulfilled or handed to the carrier, the final-sale terms above apply.

Studio appointments

Waxing, sugaring, and brow services are booked and managed through Gloss Genius, not this Shopify checkout. Appointment changes, cancellations, and studio policies follow Gloss Genius / studio booking terms — not this retail Refund policy.

Contact

Wax & Co.
11387 Colorado Blvd, Thornton, CO 80233
hello@waxandcompany.co
(720) 428-0856